Your Box Office - Privacy Policy

Effective Date: February 12, 2025

1. What Information We Collect

- Name, email address, phone number (when provided).
- Payment details (processed securely by third-party providers; YBO does not store card details).
- Preferences for marketing communications.

2. How We Use Your Data

- To facilitate ticket purchases and event access.
- To send booking confirmations and customer support communications.
- With user consent, to send marketing emails about:
* Future events from YBO or the event producer.
* Offers from trusted third parties (only if explicitly opted in).
- To improve our platform and services.

3. Data Sharing & Third Parties

- Event Producers receive user details only for event management purposes, unless users opt in for marketing.
- Trusted Third Parties receive data only if the user has opted in.
- YBO does not sell or rent user data.

4. User Rights Under GDPR

Users have the right to:
- Access their personal data.
- Request corrections or deletion of their data.
- Withdraw marketing consent at any time.
- Request data portability.
- Complain to the Information Commissioner's Office (ICO) if concerns arise.

5. How to Opt-Out

Users can opt out of marketing communications by:
- Clicking the unsubscribe link in emails.
- Updating preferences in their YBO account.

6. Data Retention

User data is retained only as long as necessary to fulfil the purposes outlined in this policy.
Data may be retained longer if required by law.

7. Security

YBO implements robust security measures to protect user data from unauthorised access or disclosure.

8. Contacting the Data Controller

For any privacy-related inquiries, data access requests, or concerns, please contact us:
Data Controller: Trencham Associates Limited, trading as Your Box Office
Address: Brydon House, Leppington, Malton, YO17 9RL
Email: helpme[at]yourboxoffice.co.uk

9. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or our website.
For any questions, contact us at helpme[at]yourboxoffice.co.uk.