Your Box Office - Terms and Conditions

Effective Date: February 12, 2025

Definitions

‘The Theatre Management’ means the person, company, charity, club, school or theatre which has advertised the Performance on Your Box Office.

‘The Tickets’ means the tickets issued by the Theatre Management for entry into a Performance.

‘The Performance’ means the performance of a theatrical production by the Theatre Management for which booking information and possibly ticket sales are made available through Your Box Office.

1. Terms

All sales are made to you by the Theatre Management who handles all Performance-related enquiries.

Tickets are sold according to the Theatre Management’s own rules; please check them directly.

A booking fee may apply when paying by credit or debit card.

Performance times may change without notice; always verify on the day.

Please carefully check your ticket details—mistakes cannot always be rectified.

2. Cancellations & Refunds

You may cancel tickets within seven days of purchase—or of receipt if later—unless it is within seven days of the Performance.

All refund or cancellation requests must be made to the Theatre Management, who handles returns, charges (where applicable), and refunds.

3. Ticket Delivery

(a) If physical tickets are used, Your Box Office issues a confirmation email only; the Theatre Management handles the tickets themselves.

(b) If the “e-ticket” option is enabled, YBO sends the ticket by email. However, YBO is not liable for email delivery failures beyond its control.

4. Liability

The Theatre Management reserves the right to refuse entry to latecomers.

Your Box Office accepts no liability—where permitted by law—for issues caused by the Theatre Management, or for indirect or consequential losses.

5. Your Privacy & Data Use

Our Privacy Policy is incorporated here by reference and governs how we collect and use your personal data.

Anonymised Data Sharing for Sector Planning To support the arts and culture sector, we may share anonymised booking data—such as event type, date, venue, ticket price, order amount, and partial postcode—with trusted partners like Culture Key. No personal identifiers (e.g. name, address) are shared and the data cannot be linked back to any individual. All such sharing is conducted in full compliance with UK GDPR.

6. Governing Law

These Terms and Conditions are governed by English Law.

Copyright Your Box Office © 2025